Frequently Asked Questions
White Lotus Home is committed to helping the environment: from aiding our local communities, and promoting green farming practices nationally, to supporting global green initiatives on a global level.
Our focus is to educate the world on the importance of living in a healthier home and the benefits these changes bring to our health. We believe that we can make a difference in the bedding industry by setting an example for others.
We believe that quality and fair value are more important than low prices and a quick profit. We are opposed to the exploitation of the planet and all its inhabitants.
Above all, our people, products, and business practices are socially, politically, and environmentally responsible.
We wish all homes could be White Lotus Homes! With more people than ever looking for ways to bring natural, chemical-free products into their homes, White Lotus Home is here to help you create your own non-toxic home environment.
Click on the categories to the left to find what you need, email info@whitelotushome.com or call us at 732-828-2111. Our website CHAT and TEXT (732-352-3628) services are also available!
Valid in the Contiguous USA. Updated 4-20-2023
Not sure if a White Lotus Home mattress is right for you? If you live within the contiguous US, try one for 120 nights, if you are unhappy, return it for either a 100% Credit Towards a New Purchase, that is good for one year, or a 70% refund of total payment.
Please note that if you are within 200 miles from our NJ location, we offer site inspections where we could try and help remedy issues right on sight or remove and bring back once it is fixed. Please call (732) 828-2111 or email info@whitelotushome.com
Click on This Link For More Details About Our Return Policy. All refunds will be issued by the method they were received. PLEASE allow 14 business days for funds to return to your account, as processing time varies by financial institution.
If you opt to receive a Full Store Credit, a coupon code will be created and emailed to you, for you to use online, by phone, or in-store. Please note that all store credits expire 12 months from the date of issue and NO credits can be combined with ANY other coupons or promotions.
120-Night Return Policy: Return your mattress options
Option 1: Product Defect If it is proven that your mattress has a manufacturing defect, please first contact us via phone or email within 120 days of receiving your purchase. Send photos and/or videos of the issue(s) as soon as possible so that we can figure out the best solution and next step. (i.e. inspection, updating, adjustment or new instructions, replacement or repair).
Option 2: Satisfaction If you are unhappy with the mattress, please contact us within 120 days and present your concerns so that we can consider the next best steps. Our main goal is to try and keep you as happy as possible!
How will the mattress reach White Lotus Home for a return or exchange?
If you are within a 200 miles radius of our main location, in New Brunswick, NJ, we would be happy to arrange removal at no cost to you. If you are outside this radius and upon White Lotus Home's discretion, we would decide to either have the mattress picked up or we would kindly ask you to send us legal proof that you have disposed of it; this is decided on a case-by-case basis, PLEASE do not dispose of the mattress, we will not issue any refunds or credits if we do not have legal proof of any issues previously submitted and proof that a resolution has been offered and accepted first. If you'd like to begin a site inspection, return or exchange, please call (732) 828-2111 or email info@whitelotushome.com.
You need a copy of your original receipt to be eligible for a refund or exchange.
PLEASE NOTE: It is White Lotus Homes' own discretion, to pick up the mattress, send a third party to pick it up or ask you to kindly dispose of it. For legal and accounting purposes, we will request that you please send us pictures and a note stating and showing legal proof it has been discarded before we can process a refund.
DISCLAIMER: To qualify for our 120-Night Mattress Guarantee: Valid ONLY in the Contiguous USA.
- You must have tried your new White Lotus Home mattress for 30 nights. (With our natural mattress, it can sometimes take your body a few weeks to adjust).
- The mattress must be covered with a mattress protector and be free of any stains or damage.
- You must have ordered your mattress directly from White Lotus Home, if not, please first contact who you ordered and paid for it directly.
- You are only allowed to do this once per mattress order, please make sure all steps are taken before starting a claim.
- You must be located within the contiguous US, sorry, this 120-Night Mattress Guarantee does not apply to Hawaii, Alaska or International orders.
White Lotus Home has thousands of great stories. Our focus is to educate the world on the importance living in a healthier home and the benefits these changes bring to our health!
Know that we are here to help make your healthy Bedroom Dreams become a reality.
As a company, we are devoted to taking care of our customers, our employees, and our planet. We are a business with skilled and creative artisans who are committed to their craft, and a sales staff dedicated to exceptional service. We believe that we can make a difference in the green and natural bedding industry by setting an example for others. We believe that quality and fair value are more important than low prices and a quick profit. We are opposed to the exploitation of the planet and all its inhabitants. Above all, our people, products, and business practices are socially, politically and environmentally responsible. We wish all homes could be White Lotus Homes!
About White Lotus Home:
Why are we named White Lotus Home? The White Lotus (nelumbo nucifera), a sacred symbol of Indian cultural heritage, sprouts in muddy lakes and ponds, its stalks rising from the murky waters to unfurl magnificent ornamental blossoms that reach for the sun.
To White Lotus Home, the flower is an allegory of the human condition’s triumph over chemicals and toxins in the environment as we work to enlighten and inspire others of the benefits of handcrafted natural products, thereby partaking of the White Lotus flower’s endless destiny.
Marlon Pando, MBA, President
marlon@whitelotushome.com
We certainly find our mattresses comfortable! All White Lotus Home staff (and often their families!) sleep on White Lotus mattresses, and we believe that everyone in the world should be so lucky. Our natural mattresses offer the support your doctor recommends and the comfort level you desire. Whether you intend to use your mattress as your primary sleeping surface or as a futon couch, our Bedding Professionals will help you find a mattress and topper combination that meets your specific needs. We understand that bedding is a truly subjective issue, and what you like to sleep on is a personal choice.
As a general rule, an all-cotton mattress will be rather dense due to the hand-done layers of batting, though that does not necessarily mean the mattress will be firm. The feel is simply different than a conventional innerspring or memory foam mattress. Here's how our mattresses rank from softest to firmest:
What are White Lotus Home Mattress Firmness Levels?
- 1 (very soft/cradle-like feel): The softest mattress set up that White Lotus Home handcrafts. White Lotus Home and most back doctors do not recommend very soft mattresses but, if this is what you are comfortable with we recommend adding a Wool Topper EXTRA on top of an All Natural Latex Mattress and a Natural Latex Topper. This 3 piece set should feel like you are on a cloud! If this trio ever becomes too soft, you could always remove a layer or two.
- 2-3 (soft/cradle-like feel): A Natural Latex Mattress and/or Topper Set. Good for contouring and reasonable soft sinking feeling which cradles the pressure points. If this ever feels too soft, you could remove the topper.
- 4-6 (medium-firm/spring-like feel without metals): The Natural Latex Core and/or choice of a topper. You could always start with just the mattress which is a good balance of firmness, support, and comfortability. If this surface feels too soft, you could remove the topper. If this feels too FIRM you could always add another topper with EXTRA fill. The Hybrid Mattresses include a 2" layer of eco-foam and a 2" layer of natural latex, just flip it depending on your comfort needs.
- 7-9 (semi-firm/firm): The Cotton and Wool, Cotton without wool, and the Evergreen foam cores are considered semi-firm to firm. Offering a sufficiently firm feel without compromising too much comfort or conformability.
- 10 (very firm): Extremely firm with little to no padding or conformability. The Boulder style fits the bill in firmness, as does our Evergreen Foam mattress. This type of mattress is loved by customers who lived in India, Japan, and other international countries where sleeping on firm surfaces is a way of life. If this ever becomes too firm, you could always add a topper.
While each individual will experience these mattresses differently, you can generally expect them to "rank" in that order in regards to firmness. All of our mattresses can be paired with our range of toppers, which can be used to add a softer, pillow-like surface to your White Lotus or existing mattress.
Have trouble deciding? Our Bedding Professionals are available by phone or by email to discuss your specific needs and comfort level. We can work with you through every step of the process, from choosing your best fit in mattresses to selecting a topper that creates the "feel" you desire. We also offer Mattress & Topper Samples that allow you to try our mattresses in the comfort of your own home!
With proper care, your White Lotus Home mattress should have a long, healthy life. While an exact life expectancy is dependent on factors such as usage, regular flipping and rotating, and exposure to moisture, the following chart offers a general guideline:
- Organic Cotton or Green Cotton Dreamton: 10+ Years
- Organic Cotton or Green Cotton & Wool Boulder Dreamton: 10+ Years
- Organic Cotton or Green Cotton & Wool Latex-Core Dreamton: 10+ Years
- Organic Cotton or Green Cotton & Wool Evergreen Foam-Core Dreamton: 10+ Years
- Organic Cotton or Green Cotton Hybrid Dreamton: 10+ Years
- Evergreen Foam Mattress: 10+ Years
- All-Latex Mattress: 15+ Years
Cotton as a raw fiber tends to compress slowly over time, and if you prefer a firm sleep surface, you may find that your mattress ages better. Mattresses with an inner core will be a little more resilient and tend to wear a more evenly. By adding a core of Latex or Foam, the natural compression process is slowed. For this reason, the lifespan of a Foam Core or Latex Core mattress tends to exceed that of an all-cotton mattress. Our All-Latex Mattress is the most durable, as the raw material itself does not begin to break down for at least 15 years. As it is a solid block of natural latex foam, it will not compress and should maintain its shape over time.
Our mattresses are standard conventional sizes, and we also offer custom sizes. They range from 6 - 8" in thickness. Please see the DETAILS tab on each mattress listing for the exact dimensions and weights of our Standard Mattress Sizes. Remember that our mattresses are handmade, and a variation of up to 1” is appropriate.
A special note about King-sized mattresses:
Each King-sized White Lotus Mattress measures 76x80", which is generally considered the standard dimensions. However, certain furniture manufacturers may offer King frames that necessitate a 78x80" or even an 80x80" mattress. we recommend measuring your bed frame before finalizing a mattress order White Lotus Home to ensure the perfect fit. Should you require an alternate size, please email us or call (732) 828-2111 to proceed with a custom order.
Our standard mattresses that are filled with 100% Organic Cotton or Green Cotton are 6” deep corners and feature handles on two sides for ease of flipping. They are also available as a 5" Futon Mattress, which feature rounded corners and does not include handles.
Our standard cotton mattresses are hand-stuffed with 8-10 layers of cotton batting, of which each layer begins about 2” thick. The cotton is then compressed cotton into the case before our Mattress Artisans tuft each piece by hand ---- a labor-intensive process that creates an even, long-lasting cotton mattress for our customers. As cotton is a soft and giving fiber, an accurate measurement of height is challenging, as the loft of the cotton creates a lofty surface. Our cases are crafted up to 2" smaller than the intended depth, as that allows approximately 1" on either side for the loft of the cotton. Please bear in mind that our mattresses are handmade, and a variation of up to 1” is appropriate.
All styles of cotton mattresses can be crafted in 7" or 8" varieties. Though most customers find a standard 6" mattress to be sufficient, we do offer mattresses as thick as 8" for those who prefer a deeper mattress or whose bed frames require it.
One notable exception: we do not recommend Boulder mattresses any deeper than 7". Our Pure Cotton or Green Cotton Boulder Dreamton is crafted with 15% more cotton and twice as many tufts as our classic Dreamton and is meant for those who enjoy an extremely firm sleep surface. It becomes increasingly difficult to tuft an 8" surface, and the tufts are an essential component of a Boulder, as they pull the fibers closer together. In adding extra inches to a Boulder mattress, you may negate the firmness that characterizes our Boulder style.
Our All-Latex mattresses are approximately 7” thick and are offered with an optional 2” topper.
Our mattresses are crafted by hand by compressing 8-10 layers of cotton, each beginning at about 2” in thickness. This results in a thick, sturdy mattress of superior quality --- but it also means that a king mattress can run upwards of over 140 pounds. Many customers enjoy the luxury of a King mattress but are looking for something easier to move, as routine flipping is necessary for proper care and cleaning. For the ease of our customers, we offer the option of a Split King.
Two XL Twin mattresses can be placed side-by-side to create a King mattress surface. The exact dimensions depend on the type of king bed frame you have. Do bear in mind that are mattresses are malleable and will mold to accommodate most frame.
Our standard sizes are as follows:
| King | ∙ | 76” W x 80” L x 6” D |
| California King | ∙ | 72” W x 84” L x 6” D |
| Split King: 2x XL Twins | ∙ | 78” W x 80” L x 6” D |
Another option would be to purchase two King Stowaway Mattresses, each of which is 3 inches in depth; they are also available in 4” thickness for an additional charge. The stow would allow you to easily move your mattresses more while providing a solid sleep surface. One stow could also be removed to use as a guest mattress if necessary. Whether combining two XL Twin mattresses or two King Stowaways to create your Split King Mattresses, these sizes are considered standard and would therefore NOT incur a 15% Customization Fee.
We can also create a Split Queen Mattress. However, as the two individual 30x80" pieces do not correspond with any standard sizes, the creation of a Split Queen would require a 15% Customization Fee. For more information on custom pieces, please contact us by email or by phone at (732) 828-2111 and our Bedding Professionals will help you create a sleep surface that meets your specific needs.
Despite what most people think, the difference between these two mattresses is NOT a quality issue, but rather a usage issue. If you are planning to use your mattress as a couch on a bi-fold frame, the inner core helps the mattress to keep its shape, maintaining a straight line across the back. An all-cotton mattress, by contrast, may be a better fit if you intend to use your mattress on an "A-Frame" or a "tri-fold" frame.
If you will be using your mattress as a bed only, the primary concern becomes comfort and feel. A Foam Core mattress is slightly softer than an all-cotton mattress, as the foam breaks up the firmer layers of cotton. Our Latex-Core Dreamton is the softest of our cotton mattresses, as the latex provides a soft, giving core within the density of the cotton. All-cotton mattresses tend to be firmer, as they are comprised solely from heavy layers of raw cotton.
Mattresses with an inner core will be a little more resilient and tend to wear a more evenly. As a fiber, cotton will compress slowly over time, creating a firmer sleep surface. By adding a core of Latex or Foam, the natural compression process is slowed. For this reason, the lifespan of a Foam Core or Latex Core mattress averages about 12-15 years, whereas an all-cotton mattress has an expected lifespan of 08-10 years.
Everything you purchase from White Lotus Home is crafted with the finest materials. Each piece is handmade one at a time to ensure the quality that you demand and the uniqueness that our customers have come to value since 1981.
Our Dreamton mattress is as natural as Mother Earth intended. Whether you choose Organic Cotton or Green Cotton, each mattress is crafted by hand from raw, unprocessed fibers without added dyes, perfumes, formaldehyde, or other chemicals. Can your conventional mattress say that?
Many factory-made mattresses are created with a machine that simply blows cotton into a case instead of layering ---- often times, you are buying is a large cover of air with some cotton. After a few weeks, the air will seep out and your pricey mattress and you'll be left with something more closely resembling a resembling pancake. Not so comfy! Our Mattress Artisans layer and compress sheets of cotton batting before hand-tufting the final piece. Your White Lotus Home Dreamton mattress will contain only raw cotton, virgin lambswool from California, an optional core of either Evergreen Foam or Natural Latex, and an exterior case of either 100% Cotton or Organic Cotton Twill. Conventional mattresses are often quilted with thick punctures through the cotton, which tends to break up the batting. Our mattresses are layered - one sheet at a time - before hand-quilting the surface with a sharp needle that ensures the inner cotton will not break, shift, or lump.
"FR" is an acronym for Flame Retardant. Federal Regulation 1633 requires that manufacturers treat mattresses with a flame retardant or obtain a doctor's prescription as an exemption.
We only use virgin wool as a natural flame retardant --- our line of Dreamton, All-Latex, and Evergreen Foam mattresses feature a thin wrap of New Zealand wool around the inner fibers. No added chemicals are necessary, and you have the peace of mind your natural, untreated mattress passes the flame retardant test. For those who are looking for a vegan option or a lower price point, we can utilize Green Cotton mattresses with no fire retardant (wool). Still, a doctor's prescription would be required to handcraft this mattress due to Federal Regulation 1633. This option is also available for mattresses filled with Organic Cotton.
Our Dreamton mattress is as natural as Mother Earth intended. Whether you choose Organic Cotton or Green Cotton, each mattress is crafted by hand from raw, unprocessed fibers without added dyes, perfumes, formaldehyde, or other chemicals. Our Mattress Artisans layer and compress sheets of cotton batting before hand-tufting the final piece. Your White Lotus Home Dreamton mattress will contain only raw cotton, virgin lambswool from California, an optional core of either Evergreen Foam or Natural Latex, and an exterior case of either 100% Cotton or Organic Cotton Twill.
As many of our customers experience chemical sensitivities, no added chemicals, dyes, or fragrances are added at any point in our production to either the interior fill or exterior case. We take our customer's medical needs very seriously and would never purposefully add undisclosed ingredients to our products.
We manufacture mattresses without wool as the natural flame retardant --- this allows us to provide a vegan option at a lower price point but you would be required to provide a doctor's prescription which fulfills the requirement of Federal Regulation 1633, which mandates the use of flame retardants in mattresses.
If you need more assistance call us at 732-828-2111 or email info@whitelotushome.com
120-NIGHT Mattress Guarantee
Valid in the Contiguous USA. Updated 4-20-2023
Not sure if a White Lotus Home mattress is right for you? If you live within the contiguous US, try one for 120 nights, if you are unhappy, return it for either a 100% Credit Towards a New Purchase, that is good for one year, or a 70% refund of total payment.
Please note that if you are within 200 miles from our NJ location, we offer site inspections where we could try and help remedy issues right on sight or remove and bring back once it is fixed. Please call (732) 828-2111 or email info@whitelotushome.com
Click on This Link For More Details About Our Return Policy. All refunds will be issued by the method they were received. PLEASE allow 14 business days for funds to return to your account, as processing time varies by financial institution.
If you opt to receive a Full Store Credit, a coupon code will be created and emailed to you, for you to use online, by phone, or in-store. Please note that all store credits expire 12 months from the date of issue and NO credits can be combined with ANY other coupons or promotions.
120-Night Return Policy: Return your mattress options
Option 1: Product Defect If it is proven that your mattress has a manufacturing defect, please first contact us via phone or email within 120 days of receiving your purchase. Send photos and/or videos of the issue(s) as soon as possible so that we can figure out the best solution and next step. (i.e. inspection, updating, adjustment or new instructions, replacement or repair).
Option 2: Satisfaction If you are unhappy with the mattress, please contact us within 120 days and present your concerns so that we can consider the next best steps. Our main goal is to try and keep you as happy as possible!
How will the mattress reach White Lotus Home for a return or exchange?
If you are within a 200 miles radius of our main location, in New Brunswick, NJ, we would be happy to arrange removal at no cost to you. If you are outside this radius and upon White Lotus Home's discretion, we would decide to either have the mattress picked up or we would kindly ask you to send us legal proof that you have disposed of it; this is decided on a case-by-case basis, PLEASE do not dispose of the mattress, we will not issue any refunds or credits if we do not have legal proof of any issues previously submitted and proof that a resolution has been offered and accepted first. If you'd like to begin a site inspection, return or exchange, please call (732) 828-2111 or email info@whitelotushome.com.
You need a copy of your original receipt to be eligible for a refund or exchange.
PLEASE NOTE: It is White Lotus Homes' own discretion, to pick up the mattress, send a third party to pick it up or ask you to kindly dispose of it. For legal and accounting purposes, we will request that you please send us pictures and a note stating and showing legal proof it has been discarded before we can process a refund.
DISCLAIMER: To qualify for our 120-Night Mattress Guarantee: Valid ONLY in the Contiguous USA.
- You must have tried your new White Lotus Home mattress for 30 nights. (With our natural mattress, it can sometimes take your body a few weeks to adjust).
- The mattress must be covered with a mattress protector and be free of any stains or damage.
- You must have ordered your mattress directly from White Lotus Home, if not, please first contact who you ordered and paid for it directly.
- You are only allowed to do this once per mattress order, please make sure all steps are taken before starting a claim.
- You must be located within the contiguous US, sorry, this 120-Night Mattress Guarantee does not apply to Hawaii, Alaska or International orders.
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 The Global Organic Textile Standard (GOTS) is the world's leading processing standard for organic textiles and fibres, including ecological and social criteria, backed by independent certification of the entire textile supply chain. The aim of the standard is to define globally recognized requirements that ensure the organic status, from harvesting of the raw materials through environmentally and socially responsible manufacturing all the way to labeling in order to provide a credible assurance to the end consumer. GOTS relies on a dual system to check compliance with the relevant criteria consisting of on-site auditing and residue testing. As a GOTS certified organic manufacturer, White Lotus Home provides this assurance to its customers by meeting the strict GOTS criteria, maintaining chain of custody records for all organic material purchases, and undergoing regular inspections and audit reviews. For more information, please visit www.global-standard.org Our direct listing on the GOTS website. View our GOTS organic certificate Organic Tilth (OTCO). GOTS approved products: |
- Alternative Organic Face Masks
- Mattresses Organic Cotton and Wool Boulder Dreamton Mattress
- Mattresses Organic Cotton and Wool Dreamton Futon
- Mattresses Organic Cotton and Wool Dreamton Mattress
- Mattresses Organic Cotton Boulder Futon
- Mattresses Organic Cotton Boulder Mattress
- Mattresses Organic Cotton Boulder Stowaway Roll Away Guest Bed
- Mattresses Organic Cotton Futon
- Mattresses Organic Cotton Mattress
- Mattresses Organic Cotton Crib Mattress
- Mattresses Organic Cotton Toddler Mattress
- Organic Cotton Duvet
- Organic Cotton Sateen Sheets in Natural
- Organic Cotton Sateen Sheets in Various Printed and Solid Fabrics WLH E
- Organic Cotton Topper
- Organic Duvet Covers in Organic Barrier Cloth Fabric Both Sides WLH C
- Organic Duvet Covers in Organic Sateen printed fabric w/ Sateen on back WLH E
- Organic Neckroll Cover Barrier Cloth Fabric WLH C
- Organic Neckroll Cover Organic Sateen in Natural WLH D
- Organic Neckroll Cover Organic Sateen various print fabric WLH E
- Organic Stowaway Covers Barrier Cloth Fabric WLH C
- Mattresses Organic Cotton Pet Bed in Organic Barrier Cloth Fabric
- Mattresses Organic Cotton Stowaway Roll Away Guest Bed
- Mattresses Organic Massage Mat
- Pillow Organic Cotton Body Pillow
- Pillow Organic Cotton Sleep Pillows
- Pillow Organic Cotton Travel Pillow
- Pillow Organic Wool Body Pillow
- Pillow Organic Wool Decorative Pillow Insert
- Pillow Organic Wool Sleep Pillows
- Pillow Organic Wool Travel Pillow
- Organic Wool Duvet
- Organic Wool Topper
- Waterproof Organic Cotton Mattress Protector
- Waterproof Organic Cotton Pillow Protector
- Waterproof Organic Cotton Crib/Toddler Mattress Protector
- Waterproof Organic Cotton Decorative Pillow Protector
- Waterproof Organic Cotton Duvet Cover
Yes, but please keep in mind that we are primarily a traditional handmade in the USA bedding company and only do custom work on a needed basis. If you need help with a project, please keep in mind that we ask for an inch of FLEXIBILITY on all dimensions since we are hand-making these for you and we do not use any heavy machinery. If your needs are for a project that is going to be mass-produced, please consider filling out this New Product Form. We also offer wholesale and private label programs. We have the flexibility to work with you and create a one-of-a-kind item that meets your specific needs as best as possible. Examples of previous work include the following:
- Custom-sized mattresses
- Crib mattresses for specially-shaped cribs
- Sheets and bedding for unusual mattresses
- Custom pillows and pillow covers
- Decorative poufs filled with Organic or Green Cotton
- Custom chair cushions
- Bean bags with buckwheat, natural latex, or Evergreen foam
- Meditation cushions
- Curtains
- And much more!
PLEASE NOTE: No discounts can be applied to custom orders and ALL CUSTOM items are final sale and non-refundable or returnable since they are not standard White Lotus Home products. Thank you for your understanding.
Need Help Softening a Firm Mattress?
If your mattress feels firmer than you'd like, adding a topper can be an effective and budget-friendly way to adjust its comfort level before considering a replacement. All of our toppers can provide extra softness—it's just a matter of how plush you want the surface to feel.
A simple way to gauge what you need before investing is to place two comforters on top of your mattress. If this setup provides the right amount of softness, then a standard topper should meet your needs. However, if you find you need four or more comforters to reach the desired comfort, our thicker Topper Extra might be the better choice.
Most people prefer our wool toppers for a cozy feel, while others may opt for organic cotton or green cotton. Eco-foam and natural latex toppers are ideal for pairing with our eco-foam or natural latex mattresses.
If you need more guidance, feel free to call us—we’re always happy to assist with your selection!
Federal Regulation 1633, effective as of July, 1, 2007, requires all mattress manufacturers use a flame retardant (FR) to pass these laws. This latest FR law help increase escape time for victims trapped in a fire which should save hundreds of lives. If you find others claiming that they make 100% organic or 100% natural mattresses without the use of a flame retardant, please request details of how they are meeting the FR1633 law. Our Dreamton mattresses, which contain no added chemicals, are wrapped with wool and fulfill all federal requirements for flame retardants.
A doctor's prescription can be provided as an exemption, allowing you to purchase all-cotton mattresses without wool as the natural flame retardant. The note must be on a formal prescription block or official doctor's letterhead with DEA number and should read to the effect of: "My patient requires a chemical-free mattress". For legal reasons, we cannot accept notes from practitioners who cannot dispense medication, which includes a number of chiropractors, acupuncturists, and naturopaths. You are welcome to purchase a mattress without wool or other flame retardants before obtaining a formal prescription. We will place the item on hold: you will maintain your place in our Production Queue, preventing any delays with your order, but we are unable to craft the mattress until an acceptable prescription is received.
Again, our Dreamton mattresses utilize wool as a natural flame retardant without the need for added chemicals. After purchase, please fax, email, or mail a copy of your prescription in a timely manner, so that we can begin handcrafting your mattress.
Send prescriptions to: Info@whitelotushome.com, via FAX to 732-828-4159 OR White Lotus Home 745 Joyce Kilmer Avenue, Ste E New Brunswick, NJ 08901
Want to skip the prescription? Check out our line of Dreamton mattresses, which include a layer of luxurious wool that acts as a natural flame retardant! No prescriptions needed, and no flame retardants.
Don't worry: your mattress did not shrink!
All mattresses are shipped rolled, and the air is vacuumed out of your mattress prior to shipment, which allows the item to fit in standard packaging. By using standard packing, your shipping costs stay low, and you receive your products by the fastest means possible! The packaging is also more manageable when reduced in size. While the vacuuming process assists with shipping, this may cause the mattress to contract. Sometimes, it appears as though the mattress has shrunk. Other times, the surface may appear uneven. As each handcrafted mattress is unique, this temporary compression may occur in some mattresses, but not others, even within the same order.
You can counteract this by manually adjusting the mattress --- pounding the top, lifting the mattress a few inches in the air, and allowing it to gently fall into the frame. Beating and pounding the cotton mattress will correct the shrinkage we sometimes see during delivery, expanding the cotton layers and bringing loft and life back into the fibers. Almost all of the time, the mattress should meet the intended dimensions. Please bear in mind that our mattresses are handmade, and a variation of up to 1” is appropriate.
Rest assured --- you’re just minutes away from a healthy night’s sleep! Feel free to review this VIDEO for some guidance.
OPTIMUS Service means we are offering RUSH Manufacturing SERVICES. Your order will ship out promptly. Mattresses in 1-2 weeks, Bedding and Pillows in 3-5 business days!
Please refer to our Shipping Policy for any questions regarding shipping or White Glove Deliveries.
Please contact us by email to request expedited services, or call 732-828-2111. Please note that Rush Service is dependent on factors such as current order volume and the availability of our raw fibers and is offered at our discretion.
Rush service is typically available on products manufactured by White Lotus Home for an extra fee of either 25% of the item with a maximum of $160 per item. With a paid Rush Fee, production time can be reduced by half. Mattresses, for example, are crafted within 3-5 weeks and a paid "rush" fee truncates that time to 1-2 weeks. Deliveries are usually scheduled the week following the product's completion, while items shipped via FedEx will be sent on the next business day. Please refer to our Shipping Policy for any questions regarding shipping or White Glove Deliveries.
Please contact us by email to request expedited services, or call 732-828-2111. Please note that Rush Service is dependent on factors such as current order volume and the availability of our raw fibers and is offered at our discretion.
We are happy to offer our handcrafted mattresses and bedding to those outside the United States. Kindly keep in mind, you may contact us for a shipping quote prior to placing your order, and if you do place your order first, we will follow up via email with a quote for the difference in the shipping cost. We do deduct the amount we would normally pay to ship within the US and charge you only the difference to help offset your shipping cost.
For orders to Alaska and Hawaii, an additional fee may apply. Upon receipt of your order, we will contact you and provide you with the difference in shipping cost --- typically around 10% - 15% more than your original total.
Please note that most of our soft good products (mattresses, bedding, and pillows) fall under the North American Free Trade Agreement (NAFTA) and you should pay little or no tariff cost. Please have the following notice handy when you are receiving your products or dealing with your broker in Canada: NAFTA: I HEREBY CERTIFY THAT THE GOOD COVERED BY THIS SHIPMENT QUALIFIES AS AN ORIGINATING GOOD FOR PURPOSES OF PREFERENTIAL TARIFF TREATMENT UNDER THE NAFTA.
International buyers may request a shipping quote by email prior to placing an order. We can be reached by email at info@whitelotushome.com. Please be aware that each country has the authority to levy fees, tariffs, and taxes on imported goods. These are left to the discretion of the individual governments and vary from country to country. Foreign tariffs and taxes are not visible when purchasing postage and therefore, we cannot provide a quote for these fees. It is the responsibility of the addressee, as he or she was the purchaser of imported goods.
We accept all major forms of payment including cash, checks, Visa, Mastercard, American Express, Discover, and PayPal.
Pay via ZELLE:
Send in your payment via VENMO to @whitelotushome or scan the QR code for a direct link to our business profile.
Financing by KLARNA!
Financing by Paypal
Enjoy No Payments and No Interest if paid in full in 6 months on PayPal Credit purchases of $149 or more. APPLY HERE. Simply choose PayPal Credit when you checkout with Paypal.
Paying with Paypal
Send Paypal payments to LS@whitelotus.net.
50/50 Payments
- You place your order online and select CHECK BY MAIL to complete your order and we will follow up.
- You tell us how long you need to finish paying off your Lay-away plan.
- You tell us how much you will be paying each month/week.
- We prefer to have a credit card on file and arrange automatic payments. We will charge your card on the same day (you choose) of every month/week.
- You send us the above info to info@whitelotushome.com and if we agree with your details, we will process your Lay-Away plan. If we do not agree, we will reply with a more suitable Lay-away option.
- Once you have made 2/3 of your total (you can choose to pay more at any time), your order will go into production and it should be ready to ship before we charge your last payment.
What forms of payment do you accept?
We accept all major forms of payment including cash, checks, Visa, Mastercard, American Express, Discover, and PayPal. Now also accepting payment via ZELLE & Venmo!
Checks can be mailed to:
White Lotus Home
745 Joyce Kilmer Avenue, Suite E
New Brunswick, NJ 08901
No need to wait to pick out your organic mattress, pillow, or bedding etc...You can choose now and pay little by little.
At whitelotushome.com we offer Lay-Away plans, financing and accept barters. Send your questions and request about this to info@whitelotushome.com.
How Lay-Away Plans Work at White Lotus Home:
- You send us a link(s) to the product(s) you would like
- Send us your complete contact information, including address, email and #.
- You tell us how long you will take to finish paying off your Lay-away plan
- You tell us how much you will be paying each month
- We prefer to have a credit card on file and arrange automatic payments. We will charge your card on the same day (you choose) of every month.
- You send us the above info to info@whitelotushome.com and if we agree, we will process your Lay-Away plan. If we do not agree, we will reply with a more suitable Lay-away option
- Once you have made 2/3 of your total (you can choose to pay more at any time), your order will go into production and it should be ready to ship before we charge your last payment.
All White Lotus Home products are handcrafted from the finest, freshest materials nature can offer. While we keep a limited number of items in stock, most items are crafted to order and will be made in the order they are received. The following represents our average turnaround time:
| Bulk fibers | ∙ | 1 week |
| Mattress & Bedding Samples | ∙ | 1 week |
| Pillows | ∙ | 1 - 3 weeks |
| Bedding | ∙ | 2 - 3 weeks |
| Mattresses | ∙ | 3 - 5 weeks |
| Bedworks of Maine Frames | ∙ | 6 - 8 weeks |
| Vermont Furniture Designs Frames | ∙ | 8 - 12 weeks |
Depending on the time of year and size of the order, these numbers can vary by up to one week. For custom orders, an additional week of production time is typical, as unique pieces often require particular care and attention. Please allow 2-5 business days for shipping from our New Jersey manufacturing facility to your location.
When the shipment is processed, you will receive automated tracking information from the shipping carrier servicing your order. Any furniture orders outside of our 100-mile delivery range will ship directly from the manufacturer. We also offer Free Delivery & White Glove Service on qualifying orders.
Rush service is typically available on products manufactured by White Lotus Home. Production time can be reduced by half for a Rush Fee of 25% of the item with a maximum of $160.00 per item. Please contact us at info@whitelotushome.com if you would like to request expedited services or call 732-828-2111.
Please contact us by email to request expedited services, or call 732-828-2111. Please note that Rush Service is dependent on factors such as current order volume and the availability of our raw fibers and is offered at our discretion.
If you would like to know more about a specific product, we would be happy to send additional information via email or by mail. Please call us at 732-828-2111 or send such requests to sales@whitelotushome.com and be sure to include your full name and address.
All White Lotus Home products, from our pillows to our mattresses, are crafted from raw, untreated fibers. Many customers notice the raw cotton in particular, whose sweet smell can smell a bit like cooked rice. Depending on the style of your mattress, you may be picking up on the mild scent of our natural latex or virgin wool as well. Because our fibers are minimally processed, they maintain their original odor - some may notice it, others may not. If left out in the open, the smell should dissipate within a week or two, depending on your sensitivity.
Our handcrafted mattresses and toppers are made with minimally processed fibers and unbleached cotton, while our pillows contain only your selected fill and an exterior case of Organic Cotton Sateen. As many of our customers experience chemical sensitivities, no added chemicals, dyes, or fragrances are added at any point in our production to either the interior fill or exterior case. We are an Organic GOTS certified facility and have strict measures that are monitored by a third-party, Oregon Tilth.
Organic Cotton is exactly as it sounds --- 100% GOTS-Certified Organic Cotton. The entire lifecycle of the cotton plant can be certified, from soil to seed to the final harvesting. Green Cotton is conventionally grown, so it may or may not have been treated with pesticides in its lifecycle. After harvesting, however, our Green Cotton is not sprayed with any further dyes or chemicals. The end result is purely unbleached, untreated, raw cotton.
Organic cotton is another sustainable alternative to chemically based or synthetic fibers wherein the entire lifecycle of the plant can be certified Organic. There are strict standards in the United States for organic cotton, and it’s not easy to become a certified operation. “Organic” means the cotton is produced according to a set of USDA requirements, enforced by certifying agents who must annually inspect fields and the operation for adherence to the National Organic Program (NOP). NOP standards require a three-year conversion for land before organic crops can be harvested. Interest in organic cotton has increased among retailers and brands, but there is no sustained, measurable increase in the organic cotton supply, which is estimated at only 0.1% of global cotton production. In fact, the entire world supply of organic cotton would fit on one medium-sized cargo ship. That’s understandable when you look at what it takes to become organic. Generally, organic production means higher costs, which typically translate into premiums of 50% to 100% in raw fiber prices. From a production perspective, it would take an additional 6 million acres of organic cotton – 40 percent of the currently harvested cotton acreage in the U.S.— to meet the current market demand for U.S. cotton. You can read more at www.cottoninc.com
All of our cotton is grown and aggregated in the United States, and even though it is raised with traditional agriculture methods, all Green Cotton is pre-rinsed before it arrives at our location. We call this cotton “green” because no dyes, perfumes, formaldehyde, or fire retardants added to the batting after it is harvested. Our Green Cotton also prevents waste, as the fiber itself too short or course to be made into threads for textiles, and is often discarded. However, it is perfectly suited for garnering into layers for mattresses and toppers, gathered for pillow stuffing, or for bulk sale. Green Cotton is slightly firmer than organic cotton due to the thicker threads, but there is plenty to feel good about!
It comes from Indonesia, since it does not grow in large quantities in the USA due to our lack of rainforest weather. However, we are able to get it GOTS Certified organic as soon as we are able to buy over 20 tons at a time. Something we are going to consider doing in the next year or so. Nothing compares to kapok. Softer and lighter than down, perfectly compressible for pillows, and naturally harvested from the Ceiba tree, kapok is the ideal filling for a pillow. Kapok is harvested from the seed pods that are dropped from trees in tropical rainforest regions, meaning your purchase of kapok is helping to preserve the life of a tree and encourage local economies in Indonesia and other tropical regions. Almost no work is required to turn the raw material into bedding fiber: it's manually picked clean, spun, and sent to us! If you like clean and sustainable products, you'll love kapok. And if you love soft pillows, you'll settle for nothing else. Used in: Sold as a Raw Bulk Fiber, Making Pillows and meditation zafus and cushions.
The more you buy, the more you SAVE. EMAIL us for large bulk fiber orders: info@whitelotushome.com or call us at 732-828-2111.
HISTORY OF KAPOK
- Kapok fibers were in the all-natural life preservers used by G.I.s in World War II.
- In the 1920, explorers conquering Mt. Everest typically wore high-altitude boots with kapok insulation, leather outers, gaiters and crampons
- Kapok fibers are one eight (0.08) the weight of cotton.
- Kapok was one of the first ancient non-food plants cultivated across Southeast Asia.
- Kapok was routinely used for pillows before goose down; Kapok is Retro Green.
- HERE’S A GOOD ONE THAT SUPPORTS WHY KAPOK IS BETTER THAN GOOSE DOWN:
- In theory, as the down moult naturally, the birds shouldn't mind if it’s taken. The reality: goose down is the byproduct of keeping millions of birds around the world in cages, the lion’s share before they are slaughtered for cheap meat, or foie gras. Therefore, buying down products carries the high risk of making you complicit in this industry.
- Kapok is a vegetable down. It’s been used for years in the maritime industry because of its buoyancy. In the 1940s, all sorts of items - life belts, seating cushions, mattresses — were filled with Kapok, which is water repellant and enables it to keep afloat from 30 to 35 times its weight. Ordinary cork can only support 5 times its weight. — article in Grey River Argus, 16-October 1907, which was published 107 years ago to the day!!!
In a nutshell, they can not claim that the final products is certified organic GOLS or GOTS in that case. Some companies prefer not to do that for many reasons. Our vendor does a lot of other business that does not see a need to be certified. We have been carrying their natural latex for over 10 years now and have no issues with them. They are made in the USA! In order for us to carry GOLS, we would need to order tons of it. We are just not there right now and it would have to be imported, we prefer to continue to support and only use made in the USA as much as possible. Thanks! White Lotus Home the Dreamteam!
Our Kapok pillows are our number-one best-seller! Due to the luxurious feel of the fiber, these universally beloved pillows work well for a wide range of individuals, from those who prefer something soft and giving to those who need some support from their sleep surface. Kapok is a vegan, sustainable fiber from the ceiba tree that offers a similar feel to down. Unlike feathers and down, however, Kapok has many hypoallergenic properties and ethically sourced. In our experience, many individuals with chemical sensitivities, as well as those with physical challenges, do well with Kapok pillows.
Our Organic Cotton and Green Cotton pillows offer a dense, even surface. Cotton pillows are breathable and work well for those who prefer a firm-yet-supportive feel.
Our Wool Pillows are wonderful for those who want an even surface like cotton but the fluffiness of kapok. Those with allergies are quick to pick wool, as the fiber itself is naturally dust-mite resistant. Our pure, virgin wool is soft, resilient, and naturally regulates body temperature. Do note that due to the nature of the fiber, wool may compress with time. Therefore, we strongly encourage our customers to add a zipper to their wool pillow, as this can extend the lifespan of the product.
Our Buckwheat and Buckwool pillows utilize the three-cornered hull of the buckwheat seed in a pillow that is firm yet supportive. The hulls allows air to flow through the pillow, keeping your head cool and dry. The beanbag-like fill contours to the head and neck, providing excellent support. While certainly a different "feel" from conventionally fluffy pillows, many of our customers with neck and back issues have found success with our Buckwheat and Buckwool pillows!
Our Shredded Latex pillows are temperature-neutral, dust mite resistant, and naturally antimicrobial. Our natural Dunlop latex provides ample neck and head support without causing overheating. Unlike many other fibers, the latex holds its shape for many years without harboring allergens.
All of our pillows can be crafted with an optional zipper, which allows you to add or remove the inner fill and reach your preferred comfort level. Our Kapok, Organic Cotton, Green Cotton, and Wool pillows are all offered in Soft, Medium, and Firm densities, while our Buckwheat, Buckwool and Shredded Latex are standard Medium fill.
Need help finding your perfect match? Contact us by phone or email! Our Bedding Professionals can assist you in finding a pillow that meets your needs.
For your comfort, we offer our pillows in three different levels of density: Soft, Medium, and Firm. A "Medium" pillow fill is generally the most popular and consists of an "average" amount of inner fibers. The "Soft" contains less fill than the standard, while the "Firm" contains additional fibers for the highest density.
All of our pillows are offered with or without a zipper. If you are unsure of which firmness to purchase, we recommend you select pillow with a zipper. The zipper allows you to adjust the inner fibers to reach your own personal comfort level, as you can add or remove filling to your liking. Many pillows, such as cotton and wool, may compress over time: purchasing a pillow with a zipper allows you to add fibers back over time to maintain your preferred level of comfort. Others, such as kapok, may absorb the healthy oils from your face and hair, and may benefit from the occasional manual readjustment.
We also sell our fibers in various weights so you can keep your pillows at the right firmness for years to come. For fiber storage, choose a cool, dry location; we recommend recycling the bag in which you received your pillows.
Adding a zipper also makes your pillow greener! How? You can remove the filling, wash the case, and re-stuff with fresh filling. You can remove stains and refresh the case while reducing the water you would use washing a standard pillow. This is a great way to extend the lifespan of your pillow case without the need to replace it entirely.
(Please note that our care instructions specify that our pillows are spot clean only and should never be fully submerged in water, as it may damage the raw fibers within --- only the exterior case is washable).
We recommend flipping your White Lotus Home mattresses regularly to ensure even wear. Slatted surfaces are recommended, as they allow air to circulate, and should be flipped every 3 months or at the change of seasons. On a solid surface or box spring, we recommend flipping the mattress every few weeks. Airing out the mattress will also refresh the fibers.
We recommend spot-cleaning your White Lotus Home mattress with a solution of 3 parts water to one part vinegar. Spray the solution onto the stain and expose it to sunlight. Let dry and repeat until the stain fades and odors dissipate. You can also substitute vinegar with a mild laundry detergent. For surface stains, hydrogen peroxide works well for blood, whereas rubbing alcohol can help to remove oils from cosmetics. White Lotus Home always recommends using a removable mattress pad to prevent spills and stains.
Mattresses and pillows should not remain damp, as it may contribute to uneven wear or mold growth. Following a spill or cleaning, dry any moisture by placing the mattress in the sun or by using a hair dryer. Ensure the mattress is fully dry before re-adding a mattress pad or protective cover, such as our Waterproof Organic Covers.
Please note that these suggestions are at your own risk. Results may vary.
Did you know? If you are within 150 miles from our NJ facility, located at:
745 Joyce Kilmer Avenue, Suite E
New Brunswick, NJ 08901
We can visit and help flip your mattress at no cost to you. We suggest doing this every change of season to keep it as fresh as possible! As long as we are in your area doing other deliveries, we would be more than happy to flip and toss your mattress for you, for Free. Hey, we could also bring samples of other products you may be interested in testing. To set this up, email your request to info@whitelotushome.com or call us at 732-828-2111. We are here for you for as long as you need. Have a great day and better sleep!
As they are raw, minimally processed fibers, our products cannot be completely submerged in water without damaging the fibers within. This includes non-washable pillows and duvets.
We recommend spot-cleaning your White Lotus Home pillows, duvets, and bedding with a solution of 3 parts water to one part vinegar. Spray the solution onto the stain and expose it to sunlight. Let dry and repeat until the stain fades and odors dissipate. You can also substitute vinegar with a mild laundry detergent. For surface stains, hydrogen peroxide works well for blood, whereas rubbing alcohol can help to remove oils from cosmetics.
Bedding should not remain damp, as it may encourage uneven wear or mold growth. Following a spill or cleaning, dry any moisture by placing the item in the sun. Ensure it is fully dry before re-adding sheets or protective covers.Some fibers, particularly kapok, can absorb the natural oils that keep our face and skin healthy. To restore loft and fluffiness, pillows may be placed in the dryer on the "Cold Air/ Fluff" setting for 15 to 20 minutes. Specially-designed wool dryer balls or clean tennis balls can aid in fluffing the inner fibers. To prevent any damage to the inner fibers, never use a heated setting.
Wool bedding, such as duvets and toppers, occasionally require special care. We recommend exposing it to direct sunlight and air once a month --- sunlight works as a natural sanitizer. If you prefer to send them to the cleaners, use a dry-cleaning process only. Never submerge wool bedding in water or place it in the washing machine, as this can cause irreversible felting of the wool.
Sheets and covers may be washed in cold water on a gentle cycle and dried on low, though line drying is preferable.
For Cotton Belle Covers, please consult this chart for fiber content and care instructions specific to your fabric. Any fabric marked with a * is machine washable on the gentle cycle. Line drying is preferred.
For information about Sizes and Weights, please refer to the DETAILS tab on each product page and you should find the latest sizes and weights there. Or, please feel free to email info@whitelotushome.com.
As all White Lotus Home products are unique, all dimensions and weights are approximate. A variation of up to 1" in all directions is appropriate.
There are a few options:
- Contacting your local charities, especially domestic abuse shelters sometimes take mattresses that are in good condition
- Pet Shelters - Many pet shelters will accept used mattresses and bedding
- FreeCycle - is a grassroots & entirely nonprofit movement of people who are giving and getting stuff for free in their own Towns
- Donation Town - You can search by zip code and see a list of charities that may accept a mattress donation
- Furniture Bank - You can search by state and find centers that will take used mattresses
- Mattress Recycling Centers - If all else fails, it is better to recycle a mattress than throw it out
For orders delivered within the range of our White Glove Service, our Mattress Removal Service includes the movement of your existing mattress for disposal on premises in a designated area, such as the curb or garbage. For sanitary reasons, we cannot take your unwanted mattress or furniture into our van, as this may compromise the integrity of our other natural and organic products. There is an additional $55 fee for the removal of your existing mattress, which must be paid prior to the delivery.
Most orders may be adjusted or modified the same day the order is placed. An upgrade of materials may incur an additional charge. Beyond the 24-period, you will be charged a fee that is 30% of your order total to make any modifications that result in a downgrade of materials. Any items added to an order the day after it is placed will be accepted as a new order.
All orders may be cancelled prior to shipment, at which time we will issue a credit of the full purchase price. Your store credit will be valid for one year following the original purchase date and cannot be combined with any other coupons or promotions. Should you prefer a refund, we offer penalty-free cancellations within 1 day of ordering. Cancellations beyond that time will incur a 30% Restocking Fee.
Ineligible for Return or Exchange
- Used Bedding
- Washed bedding
- Custom pieces
- Clearance items
- Wholesale Fabrics and Fibers
Acceptable for Return or Exchange
- New, unused bedding
- Original condition
- Within 30 days of receipt
White Lotus Home has the option to refuse any return or exchange.
Unused bedding can be exchanged in its original condition within 30 days of purchase. For items of lesser value than the original purchase, a credit will be issued for the difference, or a refund can be given minus a 30% Restocking Fee of the original item. The credit will be valid for one year from the date of issue. For items of equal or greater value than the original purchase, the Restocking Fee will be waived. All returned items must pass a manufacturing inspection before an exchange can be processed, as we cannot accept returns of used bedding.White Lotus Home has the option to refuse any return or exchange.
Unused bedding can be exchanged in its original condition within 30 days of purchase. A credit will be issued for the full purchase price, or a refund can be issued minus a 30% Restocking Fee of the original item. The credit will be valid for one year from the date of issue. All returned items must pass a manufacturing inspection before a refund or credit can be issued, as we cannot accept returns of used bedding. White Lotus Home has the option to refuse any return or exchange.
Fibers & Fabrics: NO RETURNS
The customer is responsible for bringing, shipping and returning the item to White Lotus Home. If you'd like to begin a return or exchange, please visit our showroom, call (732) 828-2111 or email info@whitelotushome.com. You will need a copy of your original receipt to be eligible for a refund or exchange.
Please send all returns to:
White Lotus Home,
745 Joyce Kilmer Avenue, Ste E
New Brunswick, NJ 08901
All refunds will be issued by the method they were received. For orders placed by credit card, PayPal, ZELLE, VENMO or Klarna, please allow up to 14 business days for funds to return to your account, as processing time may vary by financial institution. Orders paid by cash or check will receive a check sent via USPS.
If you opt to receive a Store Credit for the full purchase price, a user-specific coupon code will be crafted for your use online, by phone, or in-store and sent to you via email. Please note that all store credits expire within one year from the date of issue and unless otherwise specified, cannot be combined with any other coupons or promotions.
Valid in the Contiguous USA. Updated 4-20-2023
Not sure if a White Lotus Home mattress is right for you? If you live within the contiguous US, try one for 120 nights, if you are unhappy, return it for either a 100% Credit Towards a New Purchase, that is good for one year, or a 70% refund of total payment.
Please note that if you are within 200 miles from our NJ location, we offer site inspections where we could try and help remedy issues right on sight or remove and bring back once it is fixed. Please call (732) 828-2111 or email info@whitelotushome.com
Click on This Link For More Details About Our Return Policy. All refunds will be issued by the method they were received. PLEASE allow 14 business days for funds to return to your account, as processing time varies by financial institution.
If you opt to receive a Full Store Credit, a coupon code will be created and emailed to you, for you to use online, by phone, or in-store. Please note that all store credits expire 12 months from the date of issue and NO credits can be combined with ANY other coupons or promotions.
120-Night Return Policy: Return your mattress options
Option 1: Product Defect If it is proven that your mattress has a manufacturing defect, please first contact us via phone or email within 120 days of receiving your purchase. Send photos and/or videos of the issue(s) as soon as possible so that we can figure out the best solution and next step. (i.e. inspection, updating, adjustment or new instructions, replacement or repair).
Option 2: Satisfaction If you are unhappy with the mattress, please contact us within 120 days and present your concerns so that we can consider the next best steps. Our main goal is to try and keep you as happy as possible!
How will the mattress reach White Lotus Home for a return or exchange?
If you are within a 200 miles radius of our main location, in New Brunswick, NJ, we would be happy to arrange removal at no cost to you. If you are outside this radius and upon White Lotus Home's discretion, we would decide to either have the mattress picked up or we would kindly ask you to send us legal proof that you have disposed of it; this is decided on a case-by-case basis, PLEASE do not dispose of the mattress, we will not issue any refunds or credits if we do not have legal proof of any issues previously submitted and proof that a resolution has been offered and accepted first. If you'd like to begin a site inspection, return or exchange, please call (732) 828-2111 or email info@whitelotushome.com.
You need a copy of your original receipt to be eligible for a refund or exchange.
PLEASE NOTE: It is White Lotus Homes' own discretion, to pick up the mattress, send a third party to pick it up or ask you to kindly dispose of it. For legal and accounting purposes, we will request that you please send us pictures and a note stating and showing legal proof it has been discarded before we can process a refund.
DISCLAIMER: To qualify for our 120-Night Mattress Guarantee: Valid ONLY in the Contiguous USA.
- You must have tried your new White Lotus Home mattress for 30 nights. (With our natural mattress, it can sometimes take your body a few weeks to adjust).
- The mattress must be covered with a mattress protector and be free of any stains or damage.
- You must have ordered your mattress directly from White Lotus Home, if not, please first contact who you ordered and paid for it directly.
- You are only allowed to do this once per mattress order, please make sure all steps are taken before starting a claim.
- You must be located within the contiguous US, sorry, this 120-Night Mattress Guarantee does not apply to Hawaii, Alaska or International orders.
What most do when the pillow arrives after ordering online or by calling, is to try it out before they open the bag. You see we place each product in a bag and a box to help. If you have to remove it from the bag, please place a pillowcase or two over it and test it out for a few minutes. If you do not like it, please email us for return instructions. If you are near us, we may just pick it up, if not, we may ask for you to please mail it back to us. Once it arrives at our warehouse it will be inspected to make sure it was not used. We do hold a 99% satisfaction rate and we go many extra miles for that last 1% and after 40 years in this great green and organic industry, we do keep our customers happy.
Order Modification:
Most orders may be adjusted or modified the same day the order is placed. An upgrade of materials may incur an additional charge. Beyond the 24 hour-period, you will be charged a fee that is 30% of your order total to make any modifications that result in a downgrade of materials. Any items added to an order the day after it is placed will be accepted as a new order.
Order Cancellation:
All orders may be canceled prior to shipment, at which time we will issue a credit for the full purchase price. Your store credit will be valid for one year following the original purchase date and cannot be combined with any other coupons or promotions. Should you prefer a refund, we offer penalty-free cancellations within 1 day of ordering. Cancellations beyond that time will incur a 30% Restocking Fee.Exchanges & Returns:
Only applies to all White Lotus Home manufactured products, excluding Mattresses.
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Ineligible for Return or Exchange:
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Acceptable for Return or Exchange:
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Exchanges:
Unused bedding can be exchanged in its original condition within 30 days of purchase. For items of lesser value than the original purchase, a credit will be issued for the difference, or a refund can be given minus a 30% restocking fee of the original item. The credit will be valid for one year from the date of issue. For items of equal or greater value than the original purchase, the Restocking Fee will be waived. All returned items must pass a manufacturing inspection before an exchange can be processed, as we cannot accept returns of used bedding.
Returns:
Unused bedding can be exchanged in its original condition within 30 days of purchase. A credit will be issued for the full purchase price, or a refund can be issued minus a 30% Restocking Fee of the original item. The credit will be valid for one year from the date of issue. All returned items must pass a manufacturing inspection before a refund or credit can be issued, as we cannot accept returns of used bedding.
The customer is responsible for bringing, shipping and returning the item to White Lotus Home. If you'd like to begin a return or exchange, please visit our showroom, call (732) 828-2111 or email info@whitelotushome.com. You will need a copy of your original receipt to be eligible for a refund or exchange. Please allow up to 14 business days for the processing of refunds. Please send all returns to:
White Lotus Home
745 Joyce Kilmer Avenue, Ste E
New Brunswick, NJ 08901
All refunds will be issued by the method they were received. For orders placed by credit card, PayPal, ZELLE, VENMO or Klarna, please allow up to 14 business days for funds to return to your account, as processing time may vary by financial institution. Orders paid by cash or check will receive a check sent via USPS.
If you opt to receive a Store Credit for the full purchase price, a user-specific coupon code will be crafted for your use online, by phone, or in-store and sent to you via email. Please note that all store credits expire within one year from the date of issue and unless otherwise specified, cannot be combined with any other coupons or promotions.
120-Night Mattress Guarantee
Valid in the Contiguous USA. Updated 4-20-2023
Not sure if a White Lotus Home mattress is right for you? If you live within the contiguous US, try one for 120 nights, if you are unhappy, return it for either a 100% Credit Towards a New Purchase, that is good for one year, or a 70% refund of total payment.
Please note that if you are within 200 miles from our NJ location, we offer site inspections where we could try and help remedy issues right on sight or remove and bring back once it is fixed. Please call (732) 828-2111 or email info@whitelotushome.com
Click on This Link For More Details About Our Return Policy. All refunds will be issued by the method they were received. PLEASE allow 14 business days for funds to return to your account, as processing time varies by financial institution.
If you opt to receive a Full Store Credit, a coupon code will be created and emailed to you, for you to use online, by phone, or in-store. Please note that all store credits expire 12 months from the date of issue and NO credits can be combined with ANY other coupons or promotions.
120-Night Return Policy: Return your mattress options
Option 1: Product Defect If it is proven that your mattress has a manufacturing defect, please first contact us via phone or email within 120 days of receiving your purchase. Send photos and/or videos of the issue(s) as soon as possible so that we can figure out the best solution and next step. (i.e. inspection, updating, adjustment or new instructions, replacement or repair).
Option 2: Satisfaction If you are unhappy with the mattress, please contact us within 120 days and present your concerns so that we can consider the next best steps. Our main goal is to try and keep you as happy as possible!
How will the mattress reach White Lotus Home for a return or exchange?
If you are within a 200 miles radius of our main location, in New Brunswick, NJ, we would be happy to arrange removal at no cost to you. If you are outside this radius and upon White Lotus Home's discretion, we would decide to either have the mattress picked up or we would kindly ask you to send us legal proof that you have disposed of it; this is decided on a case-by-case basis, PLEASE do not dispose of the mattress, we will not issue any refunds or credits if we do not have legal proof of any issues previously submitted and proof that a resolution has been offered and accepted first. If you'd like to begin a site inspection, return or exchange, please call (732) 828-2111 or email info@whitelotushome.com.
You need a copy of your original receipt to be eligible for a refund or exchange.
PLEASE NOTE: It is White Lotus Homes' own discretion, to pick up the mattress, send a third party to pick it up or ask you to kindly dispose of it. For legal and accounting purposes, we will request that you please send us pictures and a note stating and showing legal proof it has been discarded before we can process a refund.
DISCLAIMER: To qualify for our 120-Night Mattress Guarantee: Valid ONLY in the Contiguous USA.
- You must have tried your new White Lotus Home mattress for 30 nights. (With our natural mattress, it can sometimes take your body a few weeks to adjust).
- The mattress must be covered with a mattress protector and be free of any stains or damage.
- You must have ordered your mattress directly from White Lotus Home, if not, please first contact who you ordered and paid for it directly.
- You are only allowed to do this once per mattress order, please make sure all steps are taken before starting a claim.
- You must be located within the contiguous US, sorry, this 120-Night Mattress Guarantee does not apply to Hawaii, Alaska or International orders.
Fibers & Fabrics: NO RETURNS:
Your Mattress Warranty
Your new White Lotus Home mattress is covered by a warranty for the life of the product based on its materials and design. Curious about the life expectancy of your mattress?White Lotus Home offers free shipping within the contiguous United States.
Most orders are shipped via FedEx or UPS. When the items leave our facility, you will receive automated tracking information via FedEx or UPS. If you do not receive this information, please do not hesitate to email us and our staff can provide a tracking number.
Exceptions are as follows:
- Large orders within 200 miles of our manufacturing facility in New Jersey are eligible for complimentary White Glove Service. If your order qualifies for delivery, our Coordinator will contact you via email at least 3 days prior to your tentative appointment window.
- Furnishings outside of our delivery range will ship directly from the manufacturer unless otherwise notified. We will forward tracking information as it becomes available to us.
- Orders shipped internationally, to Alaska and Hawaii, or to APO Boxes may be shipped via the United States Postal Service. Tracking is available upon request.
- Certain items, particularly King Mattresses, may exceed the 150 pound limit for FedEx ground shipments and may need to be sent via FedEx Freight or a private shipping company. We will forward tracking information as it becomes available to us.
All furnishings ordered online from White Lotus Home will be shipped directly from the manufacturer and should contain assembly instructions. Any orders delivered with our complimentary White Glove Service includes free assembly of your bed frame, futon, or other furniture. Do note that any piece purchased as a floor model may or may not include written assembly instructions, as the piece was already assembled on our showroom floor.
Assembly instructions for bi-fold futon frames manufactured by the BedWorks of Maine can be found here.
If you require assembly instructions from a previous purchase, kindly contact us by phone or email and we will be happy to assist you. For faster service, please have the model, manufacturer, and finish information available. We also welcome pictures of any issue you are experiencing, as a visual reference will help us to provide you with the most accurate information.
We also offer house calls within a 200-mile radius of our showroom in New Brunswick, NJ, with limited availability for repairs in South Florida. White Lotus Home professionals can perform an on-site assessment, offer solutions, and fix or correct the problem. Our fee is $55 an hour with a 1-hour minimum. We generally request pictures prior to a house call, as that allows us to adequately prepare and provide the most effective service. All repairs are performed at our discretion. Contact us for more information or to request a house call.
White Lotus Home is proud to offer FREE DELIVERY and WHITE GLOVE SERVICE for qualifying mattress orders.
We value our customers and strive to ensure a relaxing experience every step of the way, from shopping to purchasing to delivery. Our Free Delivery and White Glove Service means you enjoy your new natural and organic bedding and we'll take care of the rest! Here's how it works:
All purchases within 150 miles of our showroom and manufacturing facility in New Brunswick, New Jersey are automatically reviewed for Delivery. Generally, all of New Jersey, New York City, most of Long Island, the Hudson Valley, parts of Connecticut, and eastern Pennsylvania, qualify. Qualification for delivery is dependent upon the order size, distance from our manufacturing facility, availability of our driver, and other area deliveries, among other considerations. We group our deliveries by geographical area for maximum efficiency and lowest environmental impact. See our map, below:
Upon completion of your order, our Delivery Department will reach out to you via email with a tentative delivery date and two-hour time window. Typically, appointment windows are scheduled with at least 3 day's notice. All of our deliveries are grouped by geographic area, which allows us to accomplish the greatest number of deliveries in the least amount of time with the smallest ecological footprint. As a courtesy, we will call 30 minutes prior to arrival.
We ask you to review a series of questions that allow us to adequately prepare for your delivery. Upon receipt of your response, we will review our itinerary and send final confirmation. Your scheduling email will look like this:
Our White Glove Service includes delivery of your mattress, topper, furniture, or and soft goods. We will unroll and lay your mattress on the frame, remove and dispose of packaging, and make manual adjustments to the mattress if needed. If your purchase includes furniture, we assemble your frame; if you purchased a cover for your mattress, we will add it as well.
There is an additional $55 fee for the removal of your existing mattress, as this service requires the movement of your items in your home. Our Mattress Removal Service must be paid prior to the delivery and includes movement of your existing mattress for disposal on premises in designated area, such as the curb or garbage facility, or movement to another area of the home, such as a basement or garage. For sanitary reasons, we cannot take your unwanted mattress or furniture into our van, as this may compromise the integrity of our other natural and organic products.
Please note that all deliveries are accomplished at our discretion. Qualification for delivery is dependent upon the order size, distance from our manufacturing facility, availability of our driver, and other area deliveries, among other considerations. We group our deliveries by geographical area for maximum efficiency and lowest environmental impact. As a courtesy, we try to call 30 minutes prior to arrival.
If we experience any delay due to inclement weather, traffic, or other circumstances, our driver will be in contact with you. If there is any cancellation of a scheduled delivery, we would appreciate one-day advance. We can always leave purchases with a doorman or on a covered porch area upon your written request.
White Lotus Home Extended Warranty Your new White Lotus Home mattress is covered by a warranty for the life of the product based on its materials and design. Exact life expectancy is dependent on factors such as usage, regular flipping and rotating, and exposure to moisture. Due to the nature of our raw, minimally processed fibers, the item's age may affect its qualification for our warranty. The general life expectancies for each of our mattresses are as follows
- Organic Cotton or Green Cotton Dreamton: 10+ Years
- Organic Cotton or Green Cotton & Wool Boulder Dreamton: 10+ Years
- Organic Cotton or Green Cotton & Wool Latex-Core Dreamton: 10+ Years
- Organic Cotton or Green Cotton & Wool Evergreen Foam-Core Dreamton: 10+ Years
- Evergreen Foam Mattress: 10+ Years
- All-Latex Mattress: 15+ Years
Some of our customers have kept their White Lotus Home mattresses for over 30 years!
If anything you purchase from White Lotus Home fails to live up to your every expectation, we want to know immediately. You have 120 days to return or exchange your mattress and other White Lotus Home products purchased under our 120-Night Mattress Guarantee.
Repair and Replacement
If any item becomes limited in its use due to normal wear and tear, White Lotus Home will make every effort, for as long as you own the item, to repair or replace it at our discretion. Depending on the item, the length of time used, and any signs of negligence or misuse, there may be a charge for this service. This is a personal promise from a company that values its reputation for fairness and ethics in business.
Product Care Instructions
Proper care instructions are provided with every White Lotus Home mattress. Please note that improper care or use of your White Lotus Home product may invalidate this warranty.
Proper care is essential for the longevity and comfort of a mattress, as it is for most quality pieces. With time and use, a mattress will become firmer and the cotton and wool may settle according to the size, shape and sleeping patterns of the user. This is a normal occurrence and in no way reflects a manufacturing defect or a compromise of our warranty.
Still, have questions about proper care for your White Lotus Home mattress? Contact us so we can assist you.
Warranty Claims
When making a warranty claim on a White Lotus Home product, the following rules apply:
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Any and all warranty claims must be accompanied by the original sales receipt, whether the item was crafted by White Lotus Home.
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The product must be sent or brought to a White Lotus Home factory for examination.
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The warranty cannot be transferred to any other party.
If the product was delivered or shipped to the purchaser from White Lotus Home:
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It may be returned by shipping or delivery service.
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The purchaser will be responsible for proper packaging and insurance.
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White Lotus Home will reimburse shipping expenses for valid warranty claims within 30 days of receipt of goods.
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A copy of the original sales receipt must accompany the item and White Lotus must be notified prior to shipment.
*Rule Exceptions: If the original purchaser is a minor, aged, or infirm, a proxy may conduct all business on behalf of the purchaser. A note from the purchaser to this effect would be appreciated.
The validity of all claims will be at the sole discretion of White Lotus Home.
Third-Party Items
Each outside furnishing company with whom we deal has its own warranties for their frames and furniture, ranging from 1 year to lifetime coverage. During the warranty period of these pieces, we will act as agent for the woodworker and assist them in fulfilling the obligations they have made to you, the consumer. It is our duty to adhere to the guidelines they have set forth for their own warranties, including, but not limited to, the woodworker's option to repair or replace items at their discretion, as well as any limitations due to negligence or misuse of the item. Please note that if a previous third-party vendor has gone out of business or ceased wholesale operations, we cannot be liable for upholding a warranty.
Our Promise
Above all, we promise that any purchase you make from White Lotus Home is a quality product that we have offered to you at a fair price, and we have made every effort to assure that you will enjoy your purchase for as long as you own it.
Everything you purchase from White Lotus Home is crafted with the finest hardwoods, fibers, and fabrics so that we can offer you superior finished goods. Everything that we make ourselves, from pillows to mattresses, has been crafted with the utmost care, and each piece is handmade one at a time to ensure the quality you demand and the uniqueness our customers have come to value since 1981. All materials we do not make ourselves are carefully scrutinized and need to meet the standards that we hold for our own handcrafted products before we consider offering it for sale.
We take great pride in our work and value your trust in us and our shared commitment to our Earth above all else. We are always eager to hear about your experiences, so please call or write to us at any time with comments, criticisms, or questions!
Organic Mattresses, Pillows, Bedding, Cushions & More!
QUICK LINKS: New Product IDEA! | Ready to Sign up?: White Lotus Home Partner Application
Looking to turn your organic and green product ideas into REALITY?
White Lotus Home takes pride and works closely with Private Label clients and guides them in every step of the way necessary – from start to finish – to turn your vision into reality.
- Founded in 1981, at White Lotus Home we have a team of skilled artisans in New Brunswick, NJ where we create high-quality natural and organic products by hand. We have worked with individuals and furniture outlets, bedding stores, massage schools, spas, hotels, nightclubs, and natural products stores.
- We hand make items for over 50 online and brick and mortar stores around the USA.
- We provide jobs to our neighbors, help to protect the environment as well as support local farmers.
- End-users feel better about buying items that help save the Earth while they sleep.
Our talented design team can bring your special project to life.
SOME OF OUR PARTNERS!
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We will manufacture products to your specifications in the USA by hand and do our best to use the finest natural and organic fibers and fabrics. It’s branded. Your designs are credited on the Law Label. That means the product is made specifically for your company and your customers.
- Complete this New Product Development Form.
- Minimum initial order of 300 pieces of at least one product, or a $10,000 order.
- Partner with Us!: White Lotus Home Partner Application
Private Label Manufacturing extends your brand. It’s a sweet Dream come true!
White Lotus Home Private Label Manufacturing can fast-track your entry into this marketplace.
More examples of White Lotus Home wide range of Private Label Clients:
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White Lotus Home handcrafted the covers for these Dog Beds. |
Alio Scented Pouches White Lotus Home handcrafted and filled these scented pouches that will keep your space staying fresh
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Little One's Pillow, which is sold on Amazon, are hand-made with pillowcases of a certified organic cotton sateen fabric.   |
The Output Club | Brooklyn, NY White Lotus Home created a variety of covers for the outdoor space of The Output Club in Brooklyn, NY. Not only does White Lotus Home hand deliver, we also install.
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White Lotus Home supplied The Box Hotel with handmade decorative pillows.
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Get started today!
Take a moment to complete the Wholesale/Private Label application and, to custom design your product, the New Product Development Form. A minimum initial order of 300 pieces of at least one product or a $10,000 order. We manufacture children’s accessories, specialty pillows, duvets, mattresses, and custom cushions. Want to become a White Lotus Home Affiliate? CLICK HERE TO SIGN UP!To learn more, call sales at 732-828-2111 to discuss your needs.
Earn a Living & Help Save The Earth While We Sleep!
- EASIEST: Get 10% Off Every Order in Profits with our Affiliate Program. Use your own current social media accounts to make profits, while never carrying or selling anything. Become an Affiliate? CLICK HERE TO SIGN UP! That's it! You don't need to fill out any other forms.
- Start your own home-based Online Green and Organic Bedding Business today & help save the Earth while making some cash from the comfort of your laptop!
- 50% Profits: Wholesale Program when approved, you receive 50% off for items shipping to your place of business. You pay for shipping.
- 30% Profits: Drop-Shipping is where orders are sent directly to your clients and you never have to touch them or store them. With our Drop-Shipping option, you get 30% off our listed prices (MSRP). Shipping is FREE in the Contiguous USA! You ONLY pay for shipping if you are not in the contiguous USA or surcharges are added due to an issue at the destination.
- We also have a very active PRIVATE LABEL PROGRAM.
NOTE: You should already have an E-commerce website or brick & mortar store in the works before applying for 2, 3, 4, or 5 but do not need one for number 1.
White Lotus Home of NJ has been supplying stores as well as individual customers with natural, high-quality bedding products since 1981. Many of our products are available for purchase at many other retailers all over the USA.
White Lotus Home has a simple two-fold objective:
(1) to offer products that are non-threatening to the planet and its people
(2) to educate consumers about the benefits of natural bedding.
White Lotus Home handcrafts quality products designed to last for many years. In doing so, we cut down on the waste created by temporary bedding solutions and give our customers the peace of mind that comes with buying a 100% recyclable and natural product.
As a GOTS Certified, Green America, and Organic Trade Association Member, we make a difference by setting an example for others. Since our mattresses, pillows, and bedding are made with Organic, Pure, Natural Ingredients, White Lotus Home provides more than a good night’s rest; we provide peace of mind for all humans.
We are open to exploring other options. Our website may already have many of the answers to your questions and we encourage you to write to us at info@whitelotushome.com with any more questions you may have.
You can download the White Lotus Home Partner Application and complete it offline.
OR Apply Online: White Lotus Home Partner Application
Completed applications can be faxed to 732-828-4159 or emailed to info@whitelotushome.com.
CLICK HERE TO REVIEW ALL WHOLESALE OFFERINGS
To learn more about our Private Label Program review info here.
To custom design your product, please complete the New Product Development Form.
Thank you for your interest and for helping us continue to save the Earth while we sleep!
Phone: 732-828-2111 | Fax: 732-828-4159 | info@whitelotushome.com
For the most recent reviews please see our:
More reviews are available on our Facebook Page and on every product you can find a tab that will include reviews on the product itself!
Below are some very kind reviews from customers in the Past.
Our customers say many great things about us. We have been helping our customers save the Earth while they sleep since 1981, and we know this industry.
From: Stevyn Guinnip <s*******@gmail.com>
This is in regards to ordering online. I had been scoping out a few online shops for a latex mattress, which is a difficult purchase to make as most show rooms do not have one for you to test-lie. White Lotus had a sale, which made the latex mattress a great deal! Time got away from me, though, and I missed the sale, but when I emailed customer service, Lauren was very nice and offered to extend the sale for me.
I had to call to place my order, which wasn't a hassle at all. The sales rep I spoke with was friendly and helpful. It took 3 weeks for me to receive my mattress, as it is made to order. When it arrived, the packing slip indicated that it was something different than the latex mattress I had ordered. I was panicked. Sending back a 90 lb mattress was not ideal, and not to mention the thought of having to sleep on my old mattress another night made me want to cry. I called the next day and spoke with Lauren. She checked the specs of my delivery and told me that the weight of the mattress indicated that it was the correct item. She told me that sometimes the makers will check the box "dreamton" to indicate that the mattress has a wool and cotton covering, but that does not mean it is the dreamton futon mattress, which is what I feared. She asked me to send her a picture of it, as the dreamton futon mattress would look differently than the latex one, as it has buttons on it (I can't remember what they are called). I sent her the pictures and she verified the item was indeed the latex mattress I had ordered. What a relief!
Now about the mattress itself, what a dream to sleep on! I had been waking up with aches and pains every single morning, having to take extra care just to get out of bed. I woke up the morning after the first night we slept on it, and I was nervous to move, not sure if my back would be hurting or not. Let me tell you, I have not had a single ache or pain since sleeping on this new bed. It is so comfortable! It is firm enough but yields to your weight and conforms to your body. I have slept like a dream since having this new mattress! Also the main reason we chose White Lotus is because the mattresses do not off-gas with nasty chemicals. I would definitely recommend this company and their products! Actually, I already have!
Date: Thu, Feb 22, 2018 at 8:13 PM
To: White Lotus Home <sales@whitelotushome.com>
GOOGLE REVIEW
December 2016
In Burlington, VT we are lucky enough to have a retailer in town so I can try all the White Lotus Home Products. My favorites are the kapok pillows and the wool wrapped latex mattress. Kapok is so soft and silky! It's a very special tree that produces an amazing fiber. I am waiting for some new guest cots to arrive that will be going into a DIY pull out couch. So excited!
GOOGLE REVIEW
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December 2013
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I love my bed so much. Thank you White Lotus Home!
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I have been extremely pleased with White Lotus in the past, and intend to purchase more things from them in the future. I highly recommend them!
GOOGLE REVIEW
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-Rebecca
GOOGLE REVIEW
GOOGLE REVIEW
GOOGLE REVIEW
July 18, 2016 By A.Carr
June 30, 2016 by K. Cribley
Thank you so much for the travel pillow, White Lotus Home! Love my chemical-free organic pillows!
July 5, 2016 By: J.Crum
Green Cotton Mattress Topper with 100% Cotton Twill Outer Case
Very high quality.
SUE B
7/17/2014
Date: Fri, Mar 16, 2012
Subject: RE: Stow away mattress
To: sales@whitelotus.net
Anonymous
"Just wanted to let you know that we received the replacement Standard pillow yesterday in fine shape, and immediately sent the original one back via UPS store yesterday afternoon. We were so pleased and impressed with your service and your product. We are already sleeping better. Rest be asssured we will be passing your name on to many others. Thanks so much again for the great service."
SENT: Wednesday, September 23, 2009 4:23 PM
To: sales@whitelotus.net
Subject: RE: Great Salesman
"I just wanted to pass on that I discovered that the name of the salesman I had spoken with several weeks ago about the White Lotus mattresses is named Fred.
Fred was very patient and answered all of my questions. All that I knew was that I had to get rid of my memory foam mattress, but I didn't have any idea what to replace it with.
Fred was so enthusiastic about White Lotus mattresses and was able to provide such a wealth of information that with his expert assistance, we were able to narrow the choices to one (White Lotus offers so many different possibilities!). Not only that, but the sales price he gave me (which is on the site, but I hadn't gotten that far on my own) was so much less than our outgassing tempurpedic that if your store had been nearby, I would have gone to your store and purchased the mattress right after our conversation. No kidding.
Please give my kudos to Fred and your management for superior customer service."
Pam
Sent: Wednesday, October 29, 2008 4:48 PM
To: Sales
Subject: Re: WLH order
"We just received our mattress. What a surprise since we thought it was going to take 2-3 weeks! It's awesome and our son loves it. He won't get up! Thanks so much for a safe, quality product and a speedy delivery!"
Tania C.
"Dear White Lotus,
I would like to thank you for taking care of my order so efficiently. I did not have the opportunity to elaborate on why I chose to order from your company. I've tried for months to find a Canadian supplier of organic bedding and mattresses, as I was hoping to buy as local as possible. Unfortunately the websites I came across didn't offer the reasonable prices that White Lotus does. Also, upon searching the U.S. market, White Lotus was the only company I came across that would ship products to destinations outside of the U.S. So, thanks again for being so accommodating, and making the ordering process a breeze."
Sincerely,
Lisa P.
Sent: Monday, March 31, 2008 12:14
Subject: Thank you & Custom Order Request
"Thank you, thank you, and thank you so much for sending the natural crib mattresses so quickly! My twins are sleeping better than ever on their new crib mattresses and as a result so am I! One of them doesn???t even want to be rocked for long anymore before bed, the minute we get upstairs into their room she starts squirming and just wants to be put in her crib and once she is in she goes to sleep almost instantly. They are also taking naps for as long as three and a half hours in the afternoon. I couldn???t get these two to take more than a thirty five minute nap before we got these new mattresses. I was a little worried at first that I wouldn???t be able to find sheets for the futon because my standard size sheets did not fit but the Coyuchi sheets are fantastic, the perfect fit. I am very impressed with your product and customer service. I would love to replace the foam portable crib mattress we have downstairs with a futon as well, if possible, please send me an e-mail
to let me know if you can customize a portacrib mattress for us and pricing. I believe the measurements are roughly 24x38x2."
Thanks again,
Melissa
Sent: Sunday, December 02, 2007 11:30 AM
Subject: Thank you
"I just wanted to thank every one at whitelotus, for making our shopping and futon purchase feel like we were part of your family. The total experience was wonderful. We purchased a futon back in August of this year, and loving every minute of it. The fact that it is made in the USA, and HAND crafted in your store with 100 % cotton, gives me a good feeling. Hugs and kisses to everyone at Whitelotus."
Jan from Cranford, NJ
"I just wanted to say the custom made kapok pillows are great!"
Patricia
"Prentiss (our client) will be very happy about the quality of the cover and how they feel. Thanks for your great service."
Kathy Swan
Sent on Saturday, May 5, 2007
"Marlon,
I am attaching some pics of the cushions you made. They are great. The bench cushion fits the bench perfectly, and the knee cushions make it possible for me to sit for lengthy periods without making my knees sore. Thanks again."
Tay Bosley
Sent: Friday, April 13, 2007 11:31 AM
Subject: thanks!
"i just had to write to tell you how amazing my futon and wool topper are! i feel like i've wasted my whole life sleeping on awful beds. thanks so much.
i'm recommending white lotus to everyone."
kind regards, karen
"To the good folks at White Lotus:
Thank you for keeping us in the loop! We bought a single futon for our son about four years ago and it remains the most comfortable bed in the house. Everyone sneaks in there for naps.
We also have two toppers (wool and cotton, I think). One rests atop our elder son's old "standard issue" futon, which has grown hard and lumpy. The topper puts some comfort back in his sleep. The other topper is used as a sort of roll-out floor mattress for when guests stay the night.
We're thrilled with the quality and love that we're supporting your wonderful mission with our purchases. We have a modest income but are saving our pennies for new White Lotus mattresses for ourselves and our elder son and would love a hide-a-bed too some day.
Thanks for doing what you do. Keep up the good work."
Regards,
Halle Barnett
University Hts, OH
"I bought a mattress-topper from you guys, and a frame from norka, a year ago and I love, love, love it so much! The significant other was not pleased when I told him what I had bought but he does not complain anymore....well...except about the fact that he has a terrible time getting out of bed in the morning :) Our whole family loves it so much that we are going to have to upgrade to a bigger one seeing as how the 2 dogs and one of the cats REFUSE to not sleep there....even though NONE of them used to sleep with us.
Anyways I love the new website design it is a lot prettier than the old one and will show off the great products you guys sell. Compared to every other place we looked you guys had the best prices and everything was handmade. I love it :)"
Thanks,
Megan
"I got my futon today and I absolutely love it! I can tell this will be the best sleeping experience ever. Thanks for the high quality and workmanship. It really shows."
Cheryl
"I just wanted to let you guys know how happy we are with our all cotton mattress and wool topper!!! We've had our new bed for about 6 months now and can't believe how comfortable it is.
I did my undergrad. work in New Jersey, at Drew, and heard about your futons at that time; when we moved to Denver and bought our first house, decided it was time to splurge on a new mattress etc.. We couldn't be happier. Even our dog Mabel prefers to sleep on the bed over the futon in the living room. :) Thanks for the great nights of sleep!!"
Peace,
Allison & Matt (and Mabel too!)
"I just wanted to let you know that our mattress came today and my daughter loves it. I was expecting it in 2 to 3 weeks, not 2 days! Thanks so much! I look forward to shopping with you again. I'll be sure to tell anyone who will listen how great your products are(my youngest has an all cotton toddler mattress already)and about the wonderful service."
Thanks and take care,
Barbara Liguori
"White Lotus Home,
Thank you so much for donating a natural made pillow for my son. When my son was diagnosed with childhood cancer I decide to surround my son with nothing but natural surrounding. My 6 year old son loves your pillow so much that he looks forward to bedtime!"
Sincerely,
Melissa, NJ
WHITE LOTUS HOME: RETAIL LOCATIONS
Please make sure you call before visiting any of the following brick and mortar stores. Thanks!
Carrying Natural Mattresses, Pillows & Bedding Handmade in the USA
The New Jersey Showroom is Open Monday - Friday 9 AM - 4 PM or By Private Appt!
To schedule an appointment call 732-828-2111, Click Here
745 Joyce Kilmer Avenue Ste. E, New Brunswick, NJ 08901
Please schedule your appointments at least 24 hours ahead.
Or, Find Locations Near You Here!
We do have some great ways you can still visit virtually.
HOUSE VISIT Available in these areas:
White Lotus Home Mattresses, Pillows & Bedding in COLORADO
White Lotus Home Mattresses, Pillows & Bedding in FLORIDA
The Futon Company
(954) 566-1230
White Lotus Home Mattresses, Pillows & Bedding in GEORGIA
White Lotus Home Mattresses, Pillows & Bedding in INDIANA
White Lotus Home Mattresses, Pillows & Bedding in NEW JERSEY
10,000 square feet of handcrafting and showroom space where you can experience all of White Lotus Home Natural products.
The New Jersey Showroom is Open Monday - Friday 9 AM - 4 PM or By Private Appt!
Driving: 35 minutes from NYC. Take NJ Turnpike to exit 9, Continue on NJ-18 N. Take US-1 S to Joyce Kilmer Ave in New Brunswick. Train: take the NJ Transit NE Corridor at Penn Station in NYC, going to New Brunswick, NJ.
White Lotus Home Mattresses, Pillows & Bedding in NEW YORK
White Lotus Home Mattresses, Pillows & Bedding in OREGON
White Lotus Home Mattresses, Pillows & Bedding in PENNSYLVANIA
Hardwood Artisans (2 Locations)
Industrial Park
21405 Business Ct.
Elkwood, VA 22718
(540) 423-3060
Mon-Sat: 8 AM-4 PM
(Free Shop Tours Given Daily)
Sunday: Closed
Please call first, to make sure they have what you want on the floor!
SHIRLINGTON SHOWROOM
The Village at Shirlington
2800 S Randolph St.
Arlington, VA 22206
(703) 379-7299
Mon-Sat: 10 AM-8 PM
Sun: 12 PM-5 PM
Carries White Lotus Home natural mattresses. Carries White Lotus Home natural mattresses.
White Lotus Home Mattresses, Pillows & Bedding in VERMONT
3198 Shelburne Rd
Shelburne, VT 05482
(802) 992-1823
Carries White Lotus Home bedding and mattresses.
Please call first, to make sure they have what you want on the floor!
White Lotus Home Mattresses, Pillows & Bedding in WASHINGTON
429 Peace Portal Drive
Blaine, WA 98230
(877) 729-HEMP or (877) 729-4367
Carries White Lotus Home bedding and mattresses.
